Hong Kong Airlines has moved its check-in counters at Hong Kong International Airport from Terminal 1 (T1) to the new Terminal 2 (T2), becoming the first airline to operate from the expanded facility.
Passengers can now check in and drop baggage at Aisle Q or use self-service facilities at Aisle R in T2 before proceeding through security and immigration to board flights at the Midfield Concourse in T1.
The airline said the overnight relocation was completed after the final T1 departure, enabling passengers on the first T2 service to Shanghai Pudong to use the new facilities.
Hong Kong Airlines chairman Bruce Wang said the move comes ahead of the carrier’s 20th anniversary and would support the airport’s three-runway system by easing congestion at T1 and increasing operational capacity during peak periods.
He added that the airline would deploy additional staff and use social media and mobile apps to help passengers navigate the new check-in and boarding arrangements.
Hong Kong Airlines also recently launched a new brand identity inspired by Hong Kong’s Bauhinia flower, marking the first update to its aircraft tail livery since the airline was founded. Four aircraft are expected to be repainted this year, with the design to be introduced progressively across the fleet.
The airline also announced upgrades to its Flight Rewards Programme and Birthday Offers for loyalty members to coincide with the opening of T2.