News & Investigations Reporter
2 July 2026
If you’re an existing Halifax customer, you’ll soon become a Lloyds customer instead, as Lloyds Banking Group – the parent company of both – has announced it’s scrapping the Halifax brand completely over the coming months. Here’s what you need to know.
The Group says that making the change means it can focus on one brand and “invest more in the things that matter” to its customers.
You can keep using all your Halifax accounts and products as normal for now
Whatever type of Halifax account or policy you have, there are NO immediate changes as a result of the announcement. We’ve summarised the key points in brief here with further details below:
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There will be “no change to your account features and benefits today”, which includes interest rates.
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Sort codes and account numbers (on both savings and current accounts) will stay the same.
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Car and home insurance cover will continue as before.
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Debit and credit cards will still work, with no change to your PIN(s) – though you will eventually be sent Lloyds-branded replacements.
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Scheduled payments, such as Direct Debits and standing orders, will carry on.
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Loan, mortgage, and credit card repayments will stay the same.
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Power of attorney or representative arrangements you’ve made via Halifax will continue as they are.
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Online and mobile banking services will keep working – though you will eventually need to switch to the Lloyds versions.
Beware scammers taking advantage
Important: Halifax says it will ONLY contact you about the transition by email, letter or online/mobile banking message – it WON’T call or text, and WON’T ask you to log in with a link or QR code.
Halifax has also said it WON’T ask you for your PIN as part of the transition at any time, so don’t provide it to anyone who’s asking for it as part of the switch – they’re likely not who they say they are.
Fraudsters may use this news as an opportunity to contact you and try to get hold of personal and/or financial details, so remain on guard. If you’re in any doubt, end all further communication and call the 159 hotline, which will connect you directly with your bank. For more help, see our 20+ ways to stop scams.
Halifax debit and credit cards will eventually be replaced with Lloyds-branded ones
If you have any Halifax debit or credit cards, these will continue to work as normal for the time being.
However, you will eventually be sent Lloyds-branded replacements “in the future”. The Group hasn’t specified exactly when this will be, but it says it will contact you in advance to let you know.
The Group has also confirmed that these replacements will be like-for-like – if you’ve a Halifax Ultimate Reward Current Account debit card, for example, you’ll simply be given a Lloyds Ultimate Reward Current Account debit card when the time comes.
Use Halifax mobile or online banking? You’ll have to switch to the Lloyds versions in the coming months
The Halifax mobile app and online banking will eventually close as part of the transition, with all customers moved to the Lloyds versions, which the bank says “should feel familiar and just as easy to use”.
This transition will take place in stages “over the next few months” – when it’s time, you’ll be notified in the Halifax mobile app or on the website. You’ll also get an email as a reminder.
The bank says the process will “only take a few clicks” and that you’ll be guided through it.
Your savings safety protection ISN’T affected
The Financial Services Compensation Scheme (FSCS) means all UK-regulated cash savings get up to £120,000 per person, per institution savings safety protection.
For savings safety purposes, an ‘institution’ isn’t necessarily the same as a bank. The protection can sometimes be split between certain brands if they’re part of the same group.
For example, Halifax currently shares its protection with the Bank of Scotland (also part of the Lloyds Banking Group) – meaning you get one combined £120,000 limit across the two.
However, Halifax and Lloyds DON’T currently share protection – if you have savings with both, you get separate £120,000 limits (totalling £240,000). The Group says this “will remain unchanged”, so money you already hold with Lloyds WON’T impact your savings protection with Halifax. For more info, see How to save in 100% safety.
No extra branches will close due to the name change
The Lloyds Banking Group – made up of Lloyds, Halifax and Bank of Scotland – has already confirmed it’ll be closing nearly 250 bank branches in 2026 and 2027. However, it’s clarified that the phasing out of Halifax WON’T mean any additional branches will be shut down – instead, existing Halifax branches will be rebranded.
Lloyds, Halifax and Bank of Scotland customers can already use branches across any of the three banks for everyday banking, such as making cash deposits, withdrawals and paying in cheques – find your nearest Lloyds, Halifax or Bank of Scotland branch.