The free DHA service covers treatment refusals, rejected claims and health insurance network issues
Dubai: If you are facing issues with a rejected health insurance claim or problems with your insurance network coverage, one of the easiest ways to raise a complaint with your insurance provider is through the DubaiNow app.
DubaiNow is the digital government services app for the Emirate of Dubai and connects you to various government department services that you need in your daily life. The ‘Insurance complaint’ service allows residents to raise complaints with the Dubai Health Authority, in case they face issues with their health insurance.
Here is all you need to know about how to use the service.
How to file a health insurance complaint through DubaiNow
- Tap on ‘services’ and then tap on ‘health’.
- From the list of services, select ‘Insurance complaint’.
- Select whether you are filing the complaint on your own behalf or someone else’s.
- Next, select the type of complaint from the dropdown menu, with 12 different options, including refusal to cover a treatment, rejection of a claim or delay in activating your health insurance policy.
- Select the insurance company name and provide your policy number.
- Enter the description of the complaint and upload any supporting documents.
What is the insurance complaint service?
Dubai Health Authority has a unified complaint system, which allows insured individuals to submit feedback, complaints or suggestions regarding insurance companies.
The service is offered free of charge and once a complaint is registered, DHA conducts an investigation in line with Dubai Health Insurance Corporation’s (DHIC) Insurance Complaints Management directive.
Once a complaint is filed, DHIC raises it with the insurance company or any other parties concerned and requests a formal response. Once the response is received, it is thoroughly assessed and if the complaint is upheld, the insurer or claims-management company is required to take corrective action.