Ecclesiastical has retained its top spot in the Fairer Finance Home Insurance league table for a record 22nd time and remains the UK’s most trusted home insurance provider.
The specialist insurer topped the list of 46 insurers including NFU Mutual, Bank of Scotland, TSB, Lloyds Bank and NatWest, retaining Gold Ribbon status for another year.
Fairer Finance, an independent consumer group, surveys around 20,000 UK banking and insurance customers throughout the year, asking them to rate how satisfied they are with their bank or insurance company.
Customers are asked to rate the firms on happiness and trust. Fairer Finance then uses records from the Financial Ombudsman Service (FOS) to assess complaints handling and a combination of mystery shopping and policy document reviews to assess transparency.
Ecclesiastical came first in most trusted and transparency – achieving an overall customer experience score of 77% to top the table once again.
Richard Coleman, managing director at Ecclesiastical Insurance, said: “We are proud to have again been recognised as the most trusted insurer in the latest Fairer Finance league tables. This marks our 22nd consecutive topping of the tables, demonstrating our ongoing commitment to supporting our customers.
“Our customers choose us because of our commitment to delivering excellent service for them. Coming top of the pile in most trusted and transparency is testament to that and I’m really proud of the work our teams have done to continually deliver for our customers.
“As well as being a leading specialist insurer we’re unique in the market because we are owned by a charity and give all available profits to good causes. By taking out home insurance with Ecclesiastical, our customers are playing their part in helping us to give even more profits to even more good causes – and we thank them for their ongoing support.”
James Daley, managing director at Fairer Finance, said: “Ecclesiastical’s done it again – coming top in our home insurance customer experience ratings for the 22nd time in a row. It’s also once again the most trusted brand in the sector.
“It’s been a tough few years for insurers as rising claims costs have pushed up premiums – and many brands have taken a hit on trust and happiness as a result. But Ecclesiastical has maintained a clear lead over every other insurer in the sector – and continues to lead the way in terms of customer experience.”