Eleos Life has launched its AI voice agent, designed to provide instant, 24/7 assistance to insurance customers in hopes of reducing waiting times.
This AI voice agent supports customers with updating policy coverage details, cancelling existing policies and sharing feedback to help the provider continue to innovate.
Offering an accessible service for those who may find reading online content or writing emails challenging, it can also make outbound calls to guide prospective customers toward clearer, more confident choices.
“We’re committed to making protection simple, accessible and always available,” said Shankar Eswaran, CEO of Eleos Life.
“Our voice agent extends this mission by giving customers the support they need, exactly when they need it – whether that’s at midnight or mid-afternoon.”
Aviva to launch AI-powered summarisation tool for life insurance
This technology will not replace the provider’s human customer service representatives; customers preferring to speak with staff can reach out via phone, email, or WhatsApp.
Earlier this year, Eleos Life launched its AI-powered digital co-pilot Theea, designed to assist customers with understanding life insurance without the ‘industry speak’.
Theea began as a chatbot assistant answering basic questions, but it has since evolved into a “true co-pilot that helps customers understand policies, work out what’s suitable for their needs and confidently move through to purchase”.
It offers on-demand access to policy guidance based on up-to-date information from proprietary data, as well as multilingual support, translating terms in around 40 languages.
Eleos Life piloted Theea with over 5,000 customers over a two-month period, which showed those who used it were 2.5 times more likely to purchase a life policy.