Fiserv’s shares plummeted nearly 42 per cent on Wednesday and were set for a record single-day drop after the payments software company reported results below estimates and cut its growth forecast for the second consecutive quarter, with analysts calling the earnings “shockingly bad”.
The disappointing earnings highlight growing pressure on the fintech’s core payments and merchant business, which has struggled to maintain momentum amid fierce competition and a slowdown in consumer spending.
“To be frank, we are struggling to recall a miss and guide down to this degree in any of the sub-sectors we have covered during our time on the street,” said Truist analyst Matthew Coad.
Fiserv also announced an overhaul of its senior leadership, appointing a new finance chief and two co-presidents.
Management changes of this scale often point to internal challenges or a shift in strategy, deepening investor concerns about the company’s near-term outlook.
If current losses hold, they will erase roughly $29 billion from the company’s market cap, according to Reuters’ calculation.
“We can no longer recommend Fiserv given what we consider a shocking third-quarter revenue and EPS miss and abrupt management transition,” analysts at William Blair said, adding it was “impossible to sugarcoat” the results.
“This performance suggests to us that management took its eye off the ball at some point earlier this year.”
The broader economy faces multiple headwinds, with leading companies reporting slower consumer spending, particularly among lower-income households, as inflation and high interest rates weigh on budgets.
“Investor sentiment was already very weak,” analysts at BTIG said, adding that the “abysmal” third-quarter results and outlook for the year would only challenge investor appetite further.
Fiserv is primarily a business-to-business payments firm and provides critical back-end infrastructure for banks and financial institutions, underpinning key payment and merchant services that drive daily operations.
Fintech stocks also took a hit after Fiserv’s results, with FIS down 8.8 per cent, Global Payments falling 6.7 per cent, while Block and Jack Henry were down 3 per cent and 4 per cent, respectively.
“The traditional fintech group is selling off, but we think Fiserv’s challenges are company specific,” William Blair said.
At least two brokerages downgraded Fiserv’s stock rating after the results.
QUESTIONS MOUNT
“We need to change the way we forecast and communicate about our business and engage with analysts and investors,” CEO Mike Lyons, who took the helm at Fiserv only months ago, said in a call with analysts.
“Going forward, we will more clearly explain our growth drivers, enhance the rigor in our forecasting, which will allow us to provide high conviction guidance.”
Lyons said the forecast reset was taken after a “rigorous” analysis during the third quarter as the firm shifts its strategic focus away from short-term revenue initiatives, while experiencing a slowdown in growth in its Argentina business.
“This reset is about aligning structural versus cyclical growth and sustainable revenues and expenses versus short-term results,” Lyons said.
Fiserv now expects annual revenue growth of 3.5 per cent to 4 per cent, compared with its prior forecast of 10 per cent. Annual adjusted profit per share is now expected between $8.50 and $8.60, down from its earlier forecast of $10.15 to $10.30.
“Our current performance is not where we want it to be nor where our stakeholders expect it to be,” Lyons said in a statement.
Slowing growth in Clover, Fiserv’s point-of-sale and business management platform, has been a key concern for investors this year.
Fiserv reported third-quarter adjusted EPS of $2.04 per share, far below Wall Street estimates of $2.64 per share, according to data compiled by LSEG.
The results were impacted by significant deterioration of the Argentine peso and a jump in interest rates in Argentina during the quarter, Fiserv said.
Adjusted revenue of $4.92 billion also came in well below expectations of $5.36 billion, as its merchant solutions and financial solutions businesses lagged.
“The pressure the company is already seeing in the financial segment materialized much earlier than we anticipated, and the magnitude of headwinds in both segments is concerning,” brokerage J.P.Morgan said.
Payments firm PayPal flagged smaller basket sizes and cautious shoppers earlier this week.
MANAGEMENT OVERHAUL
As part of the leadership overhaul, Fiserv named Paul Todd its chief financial officer. He previously was the finance boss of Global Payments and succeeds Robert Hau, who is set to become a senior adviser through the first quarter of 2026.
The leadership reshuffle comes as Lyons, who succeeded Frank Bisignano, seeks to steer the company through mounting investor concerns and a challenging business environment.
Bisignano had for years led First Data, which was acquired by Fiserv in 2019 for $22 billion. He became Fiserv’s CEO in 2020 following the acquisition and held the position until earlier this year, when he was tapped to lead the Social Security Administration by President Donald Trump.
Earlier this month, Bisignano was also named the CEO of the Internal Revenue Service, a new position at the agency.
The SSA didn’t immediately respond to a Reuters request for comment. Reuters could not immediately reach Bisignano for a comment.
Amid intense investor scrutiny around Clover, Lyons said earlier this year he had walked into a “bit of a firestorm”.
Including session moves, the stock has lost nearly 64 per cent of its value so far this year.
“Our view is that investor confidence will be shaken to the extent that Fiserv becomes a multi-quarter turnaround with significantly diminished visibility,” William Blair said.