Tech Issue Affects Southwest Top-Tier Passengers

Southwest Airlines said it is “working feverishly” to resolve a technical issue that is causing many of its highest-tier frequent flyers to receive low-status boarding positions.

The problem comes as the Dallas-based airline works to resolve a handful of issues with the new Amadeus reservation system to which it transitioned in May. Chairman and CEO Gary Kelly has characterized the new system and its roll-out as an overall success, but has also acknowledged “break-in …


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