ANGRY Ministers last night urged Ryanair to compensate fully thousands left in limbo by the airline’s decision to cancel dozens of flights over a staffing blunder.
Aviation Minister Lord Callanan said he was “very concerned” to see reports of passengers being stranded.
He added: “We expect all airlines to fulfil their obligations to their customers and do everything possible to notify them well in advance of any disruption to their journey.
“In every of any disruption or cancellation airlines must ensure customers are fully compensated.”
The intervention came amid growing fury at Ryanair’s shock move – which it claims was triggered by a huge administrative error “messed up” the planning of pilot holidays.
It cancelled about 170 flights – largely to and from Stansted –this weekend at short notice. And it is expected to cancel about 40 to 50 flights a day until the end of the summer season on October 28.
Under EC Regulation 261, passengers are entitled to a refund AND compensation if they are due to arrive more than 3 to 4 hours after the original time – and are given less than two weeks’ notice.
Many disappointed Ryanair travellers have been told they will have to wait days for another flight.
Social media was also flooded with moans about the cheap airline as they desperately tried to find out if their flight was affected.
In an official statement from Ryanair, Robin Kiely said the airline was cancelling less than 2 per cent of flights over the next six weeks to “improve the operational resilience of our schedules and restore punctuality”.
He added: “We apologise sincerely to the small number of customers affected by these cancellations, and will be doing our utmost to arrange alternative flights and/or full refunds for them.”
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